Our Mission & Vision

The North Carolina Center for Hospitality Training

  • The Mission of North Carolina Hospitality Training is to create a learning environment for employees to acquire customer service skills, and to gain and sustain employment in the gaming, hospitality, and related service industries. Our sole purpose is to offer an opportunity to provide direct support, development and leadership in customer service to the workforce of the World.
  • We envision an increased availability of trained, qualified and proficient workforce. Workers will be better prepared for jobs in a multitude of industries, from tourism and hospitality to retail and other service industries. The benefits of training , are enhanced customer and employee satisfaction, improved productivity and profitability, and fewer turnovers resulting in a competitive edge in the market. 

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